Privacy Policy | The Backyard Depot

1. Introduction

The Backyard Depot ("we", "us", "our") is committed to protecting the privacy of our clients and website visitors. This policy outlines how we collect, use, and safeguard personal information in accordance with the Personal Information Protection and Electronic Documents Act (PIPEDA) and, for residents of Quebec, the Act Respecting the Protection of Personal Information in the Private Sector, as amended by Law 25.

2. Information We Collect

We may collect the following information when you interact with our website or request a quote:

Contact Information: Name, address, phone number, and email address.
Project Details: Information about your property, renovation needs, and photos of the work site.
Financial Information: Payment details (processed through secure third-party providers) or financing application data.
Usage Data: IP addresses and cookies to improve our website experience.

3. How We Use Your Information

Your information is used strictly for the following purposes:

To provide accurate project estimates and quotations.
To schedule and perform contracting, landscaping, or maintenance services.
To process payments and manage accounts.
To communicate project updates and respond to inquiries.
To comply with legal and insurance requirements.

4. Information Sharing

We do not sell or rent your personal information to third parties. We may share your information with:

Subcontractors or suppliers directly involved in your project.
Financial institutions or financing providers (only if requested by you).
Legal authorities if required by law or to protect our legal rights.

5. Project Photos and Marketing

We take photos of our work for quality control and progress tracking. We may use "Before and After" photos of completed projects for marketing purposes on our website or social media. We ensure that these photos do not reveal personal identifiers (such as house numbers or license plates) without your explicit consent.

6. Data Security

We implement physical, electronic, and procedural safeguards to protect your data. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

7. Your Rights

You have the right to access the personal information we hold about you and request corrections. You may also opt-out of marketing communications at any time by contacting us at info@thebackyarddepot.ca.

8. Additional Rights for Quebec Residents (Law 25)

In addition to the rights described above, residents of Quebec have the following rights under Law 25:

Right to Data Portability: You may request that computerized personal information we hold about you be transferred to you or to a third party of your choosing, in a structured, commonly used technological format.
Right to Destruction: You may request that we cease disseminating your personal information or de-index any link that provides access to it, and request destruction of information that is no longer necessary for the purposes for which it was collected.
Automated Decision-Making: We do not use automated decision-making systems (including profiling) to make decisions about you based exclusively on automated processing of your personal information.
Confidentiality Incidents: In the event of a confidentiality incident that presents a risk of serious injury, we will notify the Commission d'accès à l'information du Québec and affected individuals as required by law.

9. Contact Us

If you have any questions about this Privacy Policy or how your data is handled, please contact our Privacy Officer:

Martin Bechard, Privacy Officer
The Backyard Depot
2115 Mer-Bleue Rd. Orléans, ON K4A 3T9
Email: info@thebackyarddepot.ca